The first confirmation email may only confirm that we received your gift card details. It does not necessarily mean that the payment has completed final verification or that the order is ready to ship.
Gift card payments may require additional checks by our processing partner. In rare cases, a problem may be identified during the final verification stage, such as an invalid, expired, previously used or unverifiable card. If this happens, your order may remain on hold or be cancelled, and we will send you an email explaining the issue.
Please check your inbox and spam folder for any payment, cancellation or shipping update. Once the payment is fully approved and the order is dispatched, the tracking info will be updated in the dashboard.
If you have not received an update within 48 hours of the initial confirmation, email [email protected] with your order number. Do not send the complete gift card code unless verified support provides an official secure submission method.