Returning-customer discounts may be available from the second eligible order onward. Sign in using the same account and email address used for your previous purchase, then add the qualifying products to your cart.
If the discount still does not appear, do not complete payment at the higher price. Email [email protected] with your previous order number and a screenshot of the current cart. Support can confirm your eligibility, explain any minimum-order or product restrictions and provide the correct discount instructions.
A paid sample pack may count as the first purchase if the promotion’s terms allow it. Free samples are offered only through approved blogger, affiliate or reviewer programmes and are separate from the returning-customer discount.