Your payment may appear on your bank or credit-card statement under the name of the authorised payment provider that processed the transaction, rather than the store name. The exact merchant descriptor can vary depending on the provider selected at checkout.
After a successful payment, we will send you a confirmation email containing your order details, payment amount and the merchant descriptor associated with the transaction. Please keep this email so you can identify the charge.
If you do not recognise a transaction, compare its amount, date and descriptor with your payment confirmation. You can also contact our support team with your order number. If you contact your bank, describe the transaction accurately and answer all security questions truthfully.
Never share your complete card number, CVV, OTP, password or banking security information with our support team.