You can place a new order using any available payment method. Orders for which no payment was successfully completed will not be processed and are normally cancelled automatically after a few days.
Before paying again, check your order history and bank account. A failed card attempt may sometimes appear as a temporary pending authorisation, even though the order remains unpaid. Your bank controls when that pending authorisation is released.
If you have several pending orders, contact our support team with the relevant order numbers and tell us which order you want to keep. We can cancel the unpaid duplicates. After completing the new payment, check that you have received only one successful payment confirmation.
If two charges appear, confirm whether they are completed charges or temporary pending authorisations. Contact our support team immediately if two payments have been completed.