We’re sorry you’re unhappy with your order. Please contact our support team first with your order number and a brief description of the issue. We’ll review your case under our refund and reshipment policy and explain the available resolution.
If you do not recognise the merchant name on your statement, compare the transaction date and amount with your payment-confirmation email. The charge may appear under the name of the payment provider rather than our website. We can help you verify the descriptor.
If you believe a payment was genuinely unauthorised, contact your bank promptly. You may also have the right to dispute a transaction through your card issuer. Nothing in our refund process limits any rights available to you through your bank or applicable law.
Please do not request or accept both a merchant refund and a chargeback for the same transaction, as this could result in a duplicate reimbursement. If a dispute is already open, let our support team know so the case can be handled correctly.