Tracking may not become active immediately after dispatch. Depending on the carrier, the tracking page may display “Tracking details not found,” “Label created” or “Pre-shipment” until the first postal scan or until the parcel reaches the destination country.
Please allow 5–7 business days after receiving the shipping confirmation email for tracking to activate. Once new tracking information becomes available, you may receive an email notification.
Express parcels are generally delivered within approximately 8–25 days, although customs checks, flight disruptions and delayed carrier scans may extend this timeframe. If tracking is still unavailable after seven business days, contact customer support with your order number and tracking number.
Express Shipping is currently included with standard orders at no additional cost for some products. If your receipt shows a separate Express Shipping charge, ask support to verify what service or fee was applied.