Because order information may not appear in the tracking system until the shipment has arrived in your destination country, you may see “Tracking details not found” or “Pre-Shipment” on occasion.
To track your shipment, please allow 5 to 7 business days after getting your shipping confirmation email. Once your tracking number is active, we’ll send you an email with a tracking notification.
When shipped by Singpost/Indiapost/Swisspost from India or Singapore, express shipping used to take 7-14 days. Now it takes roughly 15-35 days. Previously, this type of delivery was chargeable, but due to the slow movement of packages internationally, all parcels are now sent this way by default free of cost.
NOTE: ALL FREE AIRMAIL SHIPPING OR FREE EXPRESS SHIPPING PACKAGES ARE SENT BY EXPRESS SHIPPING BY DEFAULT SINCE 1.10.21.