Shipping, Tracking & Returns

Shipping Queries
  1. Which countries do you ship to? Is my country on the list?
  2. Is shipping still affected by Covid-19?
  3. What are the shipping options that you offer?
  4. What is the quickest shipping method? I need my order delivered in a week.
  5. How much time does it take to deliver to my country?
Tracking Queries
  1. Why haven’t I received my tracking yet?
  2. Why is my tracking number not working?
  3. My tracking shows my parcel has been delivered but i haven’t received anything.
Customs Clearance Queries
  1. I’m ordering prescription medicine for the first time. What happens if customs seize my package? Will I be prosecuted or fined?
  2. My package is under ‘customs hold’. Is there a chance of getting my package back?
  3. I received a letter from customs that my package has been seized and destroyed. Please refund my money.
  4. My order is with customs. They are asking for an invoice. Can you please send an invoice with a description?
Refunds and Reshipment Queries
  1. Order never arrived. How will I receive my refund?
  2. Product missing. I have not received what I ordered. Please refund my money back or reship.
  3. The tracking shows my package has been delivered but I haven’t received anything. Can you please reship?
  4. Delivery failed or package is lost. Can you please reship?
  5. My package has been returned to the sender. Can you please reship my product or refund me?

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