If your package is lost or returned to the sender due to the errors by our logistics partners we will re-ship your item for free (US, UK, AU). If it has not been received in 30 days after dispatch you can also choose to get a refund. Please contact us if you have any questions about redelivery. Please contact us if the order you received from us is incomplete or contains items you did not order. If your order was packed wrongly, we will ship the right or missing product as soon as possible for free of charge.