Continue monitoring the tracking until it confirms that the parcel has been returned and received at the warehouse. A “Return to sender” update does not necessarily mean the warehouse already has the package.
Once the return is received and inspected, support can review your request for either a reshipment or refund. Email [email protected] with your order number, tracking number and preferred resolution.
Free reshipment may be available for qualifying orders sent to the United States, United Kingdom or Australia. Eligibility depends on why the parcel was returned. Returns caused by an incorrect address, recipient unavailability, refusal or failure to collect may not qualify for free reshipment or a full refund.
Before requesting another shipment, confirm that the recipient name, address, postcode and contact details are correct.