Select “Forgot password?” on the login page and enter the email address associated with your account. A password-reset link will be sent to that address.
Check your inbox, spam and junk folders. If the message does not arrive after a few minutes:
- Confirm that you entered the correct email address.
- Request another reset email.
- Add the website’s email address to your approved senders.
- Check whether your mailbox is full or blocking automated messages.
If you still cannot receive the link, email [email protected] from the address registered to the account. Support can verify account ownership and issue a new reset link, but they should never ask for or send your existing password.