Please allow up to 12-24 hours for a response to an email, and don’t be alarmed if it takes longer around public holidays. In the meantime, you can go through our FAQ for an answer to your question. The majority of questions are thoroughly answered, and your problem should be resolved before contacting us. You can always email us at [email protected] if you can’t find a solution to your problem.
We offer 100% online support because it allows us to deliver a high level of service while also optimizing our channels to handle issues as quickly as possible and drive down costs. We will never contact you by phone because it incurs additional expenditures to set up foreign call centers and intrudes on our customers’ privacy. Emails can be checked at your convenience. We will share the tracking updates with you over Email within 48 hours (public holidays are an exception) which is your purchase confirmation from us because we don’t believe in sending several emails. If you want to see your order details you can always log in to your account for the same.