Customer support is currently available by email only, so we cannot arrange telephone calls. Please allow approximately 8–24 hours for a response. Replies may take longer during weekends, public holidays or unusually busy periods.
Check your spam and junk folders, and confirm that you emailed [email protected] from the address connected to your order. Sending repeated messages about the same issue may create duplicate requests, so keep replies in one email thread and include:
- Your order number
- A clear description of the issue
- Relevant tracking or transaction details
- Any supporting photographs or documents
You can also check your account dashboard for order and tracking updates while waiting. For security, be cautious of anyone claiming to represent support by telephone if phone support has not been arranged through an official channel.